Refund Policy

If you receive a product with which you are not completely satisfied, we will be happy to refund your money within 14 days of purchase, no questions asked. The goods must be in their original packaging, unworn, unwashed, with all tags, stain-free and odor-free.

Print and complete the appropriate form and include it in the shipment:

Send the goods to the Zásilkovna drop-off point and enter this code when sending:

97929093

 How does the refund process work?

Processing and verification of returned goods can take up to 10 business days. The refund is then processed within 5 to 7 business days from the date of the email confirming receipt of the returned goods. Please note that refunds are made by sending the money back through the payment gateway to the original bank account.

Complaints

Did your goods arrive damaged, defective, or completely missing? Or have you discovered a defect in the product that does not correspond to normal wear and washing?

 Let us know by email and we will surely find the most suitable solution together.

Please send the following information to the email address theskaiashop@gmail.com:

• Your first and last name
• Order number
• Description of the defect on the product along with a photo
• Email and phone number

 Thank you very much for your order, we apologize for any complications and we believe that we will resolve everything as quickly as possible!

Your complaint must be handled within the statutory period of 30 calendar days. This period begins with the submission of the complaint and ends on the day we notify you of the resolution of the complaint. Consumer rights cannot be asserted for gifts provided completely free of charge. Such goods meet the conditions of the Gift Agreement and all standards according to the valid legislation of the Czech Republic.

If you have any questions, we are here for you at the email address: theskaiashop@gmail.com.